Every year has the chance of being a great one if you truly examine not only what the new year will be, but what the past year looked like.

You may think you have your life all set, but no matter what age you are you should consider “Preparing or Revising Your Advanced Medical Directive”. In this episode Gary Duncan gives you the “how to” so that you can get it done!

Make now the time that you try something that until not you’ve not had the courage to do BUT that might yield great results.

It’s time to wake up and make sure that we hold on to every potential customer by showing them we care.

Just like spring cleaning, maybe we need a “clean up” of what we say and do so that we can move to a higher level of performance.

Why take the chance of offending people. Isn’t business hard enough today without doing that?

Some people enjoy change and some don’t. But change is so much a part of our lives today, it’s good to have a healthy view of it. The episode’s guest Dave Woods joins host Dan Chiodo to talk about how to keep a healthy view about change AND get the results you’re looking for.

How many people have you recognized and taken time to truly listen to today? I bet you could double the amount of experiences you provide for people. They just want some time from YOU.

Stephanie Neal, Branch Manager for Express Employment Professionals asks whether we are treating our internal customers the same as we would our external customers.

What are your thoughts about having a teaching moment with your team members every day they work? If you think it would take too much time, read this blog. You may think differently about it.

Marilyn Marshall-Bouldin gives a great breakdown of what emotional responses mean in this episode of Level Up, entitled A Check-in on Your Emotional Responses. The information she gives us is so important during stressful times and gives you several things to think about, in terms of what's going on in your head.

Are the people in your organization focused? Here’s another question: How focused are they when you are not there? Read this blog to gather thoughts for your organization’s future.

There are times when a shift in our focus can make all the difference in the world. Read the thoughts of Life Coach Melody Morgan, my guest columnist this week.

Why do you want to be when you grow up. Maybe today you could start thinking about and acting on being the person you know you can be. Re-invent yourself!

Have you ever had to have a difficult conversation at the workplace? Or resisted having one? Marlene Chism will help you feel much more at ease with having those difficult conversations.

You may be a thought leader and not even know it. Today, I’m going to challenge you to come up with the many topics in which you could be “the expert”.

What are you presently doing that create wonderful customer service experiences? Are there ways you could create additional and even better experiences for people?

This is a great time of year to look at your organization and decide what things should be changed for the better— both for your team AND your customers.

You must be ready to hire only the best individuals for your team so that your organization does not fall behind. You should also examine the levels of present employees to make sure you have an “all-star team”.

When you’re speaking, do you get to your MAINPoint, or do you beat around the bush? Learn some strategic communication tips that help you get you the results you’re looking for!

Close the door. Pour your favorite drink. Begin thinking about all the future possibilities for your business and your life.