On my last birthday my wife asked me what I wanted as a gift. I told her I would love to stay at the Ritz for the evening. What a way to relax and get away. As always, it was a pleasant experience. One of their tenets is: “We are ladies and gentlemen serving ladies and gentlemen.”
Whenever I go to the Ritz Carlton. I’ll do a little work, too, since I always discover new ideas that I can review with the organizations I work with. I have always used the Ritz as an excellent example of an organization that goes above and beyond in so many ways.
You can see that when they hire they look for star performers. I’m sure they also want life-long-learners, since there’s something they do that is above and beyond— When they have their daily huddles they always offer one Educational Moment, where team members learn something new or different that will make them level up in whatever job they do.
Think about it. You may do huddles, too, but so many times they consist of things that need to be fixed or goals that must be met. Why not offer something educational that will help the individual and the organization.
Even if you are a solopreneur, consider having a daily meeting with yourself so that you can get better and better. Don’t forget to look up something for your Educational Moment.
Many of my clients have weekly or monthly meetings, but to recommend that organizations I work with consider a daily huddle to motivate their team members AND add to it a golden nugget of training so that they improve every day.
QUESTIONS TO ASK YOURSELF
- How often do you have a meeting with your team?
- Do you always include an Educational Moment so that they learn something?
- Do you notice your people using the tidbit of education in their daily work?
- Do you recognize people who try whatever you taught them at the next meeting?
- Are you challenging your people to use their Educational Moments?
