“Welcome to the Family!”

June 27, 2022
Executive Coaching

This seems to be a resounding theme lately…wherever I go. We bought a new car and ended up with that dealership because we felt more welcome than our long term dealership where we they had a brand we bought for more than 20 years. Once we bought the car, our salesperson gave us a tour of the building, introduced us to some key people and then brought us in the meet the General Manager.

 

I won’t forget what the GM said. He said, “Welcome to the family.” That felt special. It felt like we made the right decision. It felt like he cared about us. It made us feel like the dealership was kind of like home.

 

The same thing happened at my chiropractor’s office. He has a white board with first names of all of the people who came on board to the organization that week. At the top of the whiteboard it says, “Welcome to the Family”

 

QUESTIONS:

What are you doing to make your clients, customers, patients or potential users of your organization feel like they’re part of your family?

 

1.________________________________________________________________________

2.________________________________________________________________________

3.________________________________________________________________________

4.________________________________________________________________________

5.________________________________________________________________________

 

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Dan Chiodo

Passion. Charisma. Results. It’s those values and a desire to see others achieve them for themselves that led Dan to found iMPACT Training & Development, a firm which offers training to guide individuals into a higher level of performance through executive coaching, motivational speaking, staff training and organizational development.

CERTIFIED COACH

As a Certified Mastermind Executive Coach, Dan teaches courses in leadership development, communication, sales, customer service and time management, with a focus on hands-on learning strategies.

AUTHOR: PerfectTIMING

Dan’s experience and interest in time management led to writing his book PerfectTIMING which is available on his website, as well as Amazon.com, Barnes & Noble and other books stores.

COMMUNICATION TRAINER

Dan also serves as the Senior Associate to Dr. Bill Wallisch, founder of MAIN Point, which is a communications firm that specializes in strategic communication skills for organizations worldwide. Clients include astronauts and cosmonauts of NASA, Coca-Cola, Starbucks, General Mills and the White House. MAINPoint also prepares well-known personalities for appearances on national television programs, such as Today, Nightline, Good Morning America and Meet the Press.

EXPERIENCE

Dan spent a great part of his career in the communications field, having served more than ten years as the President & Publisher of the Joplin (MO) Globe, which is one of the largest newspapers in Community Newspaper Holding’s (CNHI) groups of newspapers in the U.S.

Prior to that, Dan held several management positions with Ottaway Newspapers, the community newspaper division of Dow Jones, Inc. He has also worked at communications companies in Pennsylvania, Kentucky, Minnesota and Missouri.

ACCREDITATION

Dan graduated from East Stroudsburg University in Pennsylvania. He also attended the American Press Institute, Reston, Va., the management studies program at Kellogg University, Chicago, Ill., and Leaderpoint Management Development Institute, Overland Park, Ks. He also taught at the Bloomsburg Journalism Institute, Bloomsburg, Penn., and at Ashland Community College, Ashland, Ky. Dan was an instructor for the Xerox Professional Selling Skills program and administrated it for several Ottaway newspapers.

INTERNATIONAL WORK

Dan’s assignments have taken him to countries such as Mexico, Panama, Australia, the UK and Dubai. He has also taught in the U.S. for companies such as General Mills, Nestle, Medtronic, Knutson Construction, the State of Missouri and Freeman Health System hospitals.

JOHN MAXWELL TRAINING

Dan is also on the John Maxwell Team of instructors and coaches, working with John to offer his courses throughout the country.


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